Refund Policy
Every account starts with a free trial on three sites, so you can walk real projects before paying. This policy covers what happens with payments after that.
01Free trial
The trial is free and needs no card. Nothing is charged unless you choose a paid plan.
02Monthly plans
Monthly plans can be cancelled at any time and stop renewing at the end of the current month. Partial months are not refunded, and the account stays fully usable until the period ends.
03Yearly plans
If you cancel a yearly plan within fourteen days of the first payment, you receive a full refund. After that, the plan stays active until the end of the year and is not refunded pro rata.
04Projects closed early
When a project is marked complete, it moves to read-only and stops being billed from the next billing period. Records stay available for handover and defect liability.
05Billing errors
If you were charged twice or for a project you had already closed, the extra amount is refunded in full to the original payment method.
06How to ask for a refund
Write through the contact page with the account email and invoice number. Approved refunds are processed within ten working days.